You've got questions? We've got answers.

FAQ

Q: How many net carbs are there in your products?

A: All of our pints are 3g net carbs per serving, and each pint is 3 servings. Each Keto Bar counts as a single serving and contains 2g net carbs per bar.

Q: Is there sugar in your products?

A: In our products there is a very small amount of sugar that comes naturally from the lactose used in our ingredients. However, there is no added sugars as our products are sweetened naturally with organic monk fruit and stevia. 

Q: Are your products safe for women who are pregnant?

A: Yes, all of our dairy products as well as egg used in making our product is all pasteurized and are safe for women who are pregnant to consume. However, we do recommend that you consult a doctor or healthcare professional regarding any concerns prior to consumption.

Q: Is your ice cream pints chalky like other Keto ice cream brands?

A: The answer is no, our product is not chalky in texture. Due to the high buttermilk fat percentage required to make our products they typically freeze harder than regular ice cream as we do not have high amounts of sugar to naturally soften the ice cream. We simply recommend that you leave your pint for 20 minutes or microwave for 20 seconds before consuming.

Q: How does my online order not melt before getting to my place?

A: Our fulfillment center packs our product on enough dry ice to ensure that it stays frozen for up to five days. We use FedEx two day ground shipping that gets shipped directly from our fulfillment center to your front door ensuring that the product does not melt.

Q: What is Monk Fruit? Is it natural?

A: Monk fruit is a small round fruit native to southern China. It has been used for centuries in Eastern medicine as a cold and digestive aid, and now it is also being used to sweeten foods and beverages. Monk fruit sweeteners are created by removing the seeds and skin of the fruit, crushing the fruit, and collecting the juice. The fruit extract, or juice, contains zero calories per serving. Monk fruit sweeteners are permitted for use in foods and beverages by the U.S. Food and Drug Administration (FDA).

Q: How do you calculate net carbs?

A: To calculate net carbs you simply take the grams of carbohydrates minus the grams of dietary fiber as well as sugar alcohols. Ex: Carbs - Dietary Fiber - Sugar Alcohols = Net Carbs

Q: Why use net carbs and not total carbs?

A: Net carbs are the grams of total carbohydrates in a food minus its grams of total fiber. Fiber is a carbohydrate that your body can’t digest, so it doesn’t count toward the amount of carbs that can trigger an insulin response, which too much of can prevent your body from going into a ketosis state.

Q: Do your products contain nuts?

A: Only two of our products contain nuts, but we have a disclaimer on all of our products stating they’re processed in a facility that uses tree nuts, peanuts, and wheat. All of our ice creams are manufactured on the same equipment, however, they are thoroughly sanitized between every batch. If you or someone you know has a severe nut allergy we always recommend consulting a doctor with additional questions. 

Q: Is Keto Pint okay to consume if I have diabetes?

A:We are a great snack for diabetics! Our ice cream is crafted to include no added sugar, as well as ingredients that are low glycemic in order to reduce insulin secretion, having minimal effects on blood sugar levels.

Q: Online Return Policy

A: Keto Pint is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Q: In Store Return Policy

A: If you have purchased a defective product at one of our retailers, please feel free to let us know at info@upstaricecream.com. Then simply return the product to the original store with the receipt for a full refund. 

Q: Our COVID Response

A: We are doing everything in our power to create a safe and healthy buying experience and are aware that special circumstances could arise because of the pandemic. Due to the perishable nature of our products, returns & refunds may be subject to a case by case evaluation. If you receive a defective product and are unable to return item(s) to your store please send all concerns to our team at info@upstaricecream.com within 24 hours of original purchase.

Track your order with ROUTE

What is Route?

Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig  through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Add Package Protection

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

How do I file a claim for my LOST, STOLEN, or DAMAGED items?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Q: How can I get Keto Pint in a store near me?

A:  Download our request form in the link below, print off and fill out accordingly then simply provide the form to a store manager. This will allow the store manager to pull up information on our products as well as get in touch with our sales team to discuss on boarding Keto Pint products.

REQUEST FORM PDF

Get KetoPint in your local shop!

Still have questions? info@upstaricecream.com